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Our Vision :

To be the region's preferred ICT solutions provider

 

 Our Mission :

"To enhance values to our customers’ business by providing innovative and effective IT solutions and services."

 

IMS Policy Statement :

 

"GET IT RIGHT" 

 

"We are committed to provide quality services that satisfy our customers and stakeholders’ needs and requirements by ensuring our IT services meet the agreed service level, maintain Confidentiality, Integrity and Availability/Accessibility (CIA) of our critical information, processing facilities and services. We shall manage, protect and ensure that our IT services continue to be available during crisis. We shall endeavor to create a resilient organization that considers all business risk by establishing a risk based decision making process"

 

Get it right means all deliverables complies with the planning and regulatory requirements to achieve customer satisfaction and continuous improvement.

To fulfil this commitment PRODATA has implemented and maintained an Integrated Management System complying to Quality Management System (QMS) ISO 9001:2015, Information Security Management System (ISMS) ISO/IEC 27001:2013, IT Service Management System (IT SMS)  ISO/IEC 20000-1: 2011 and Business Continuity Management System (BCMS) ISO 22301:2012.

 

PRODATA shall ensure the following:

a. Continually measure service quality, delivery and improve customer satisfaction.
b. Develop our services range in line with changing technology and business environment.
c. Provide a fast response in provisioning of services and handling of customer’s enquiries.
d. Ensure awareness and involvement of personnel throughout the organization in achieving these objectives.
e. Develops and maintain a highly committed and competence team of professional to ensure services quality, security and business continuity.

 

This policy is applicable for all PRODATA personnel, associates and business partners to ensure overall customer and stakeholder satisfaction.

Copyright © 2013 Felda Prodata Systems Sdn Bhd (353944-K)

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